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Home > Frequently Asked Questions: Accounts Contact Us
Frequently Asked Questions

My Account

How do I create an account?
Creating an account is easy and it only takes a few minutes. All you need is a valid email address and a private password which you choose for yourself. Once you have an account you may build address books, enjoy faster checkout times and save payment methods. Just click on the My Account link at the top of the page and fill in the appropriate fields to create your account.

How do I change my account information?
To change your account information, simply log into your Kent.ca account with your username and password and then follow the My Account link to your personal information. From there you can navigate to edit and save changes to your contact information, saved credit cards and address book. To manage your email preferences, including unsubscribe, open an email you received from us and follow the links at the bottom of the message. To sign up for our email newsletter, click here.

I do not have an account. Can I still order from your site?
Certainly. You are not required to have an online account to purchase from our website. However, if you choose to create an account it will allow you to save and set default shipping and billing addresses so that you will be able to enjoy faster checkout times.

How do I log on to my Kent.ca account?
If you wish to log on to your Kent.ca account, click on the Sign In link at the top of any page on our website. You will then be prompted to enter your username and private password to log on to your account.

I forgot my password. How do I retrieve it?
For security reasons, we are unable to retrieve lost passwords but we are able to send you a temporary, one-use password that will allow you to access your account. Just follow the Sign In link at the top of the page, enter the email address that you created your account with and then click on the "Forgot Your Password?" link. We will send a one-use password directly to your inbox which you can then use to open your account and set a new, permanent password.

Have a question that’s not answered here? Contact us!

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