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Home > Frequently Asked Questions: Customer Service Contact Us
Frequently Asked Questions

Customer Service

I have a comment and/or feedback about one of your store locations. Who should I contact?
If you have comments, complaints or feedback regarding the services or products available at your local Kent store we ask that you first present your issue to the manager of the store in question. Our store managers are in the best position to see that your issue is addressed promptly and effectively. You can find the contact information for your nearest store here.

If you have spoken with the store manager and still feel that your issue has not been resolved to your satisfaction, then please do not hesitate to contact us:

  • By phone at 1-800-565-4357, Monday to Friday, 8:00am-5:00pm AST
  • By email at customerservice@kent.ca and we will respond to your issue within 2 business days.

I have a comment and/or feedback about your online store. Who should I contact?
If you have any comments, complaints or feedback regarding the services or products available through our website then please do not hesitate to contact us in one of two ways:

  • By phone at 1-877-445-3527, Monday to Friday, 8:00am-5:00pm AST
  • By emailing us at customerservice@kent.ca. We will respond to your issue within 2 business days.

Do I have any other options for providing feedback to Kent?
As part of our ongoing efforts to provide better products, prices and service to our customers, we ask for your feedback in the form of an online customer survey. Those who participate, by completing a survey, will be automatically entered in a quarterly draw to win $1000 in Kent Gift Cards. Take the survey today at kentsurvey.ca

What is the Kent Customer Satisfaction Guarantee?
We’re not satisfied until you are. All of our orders come with a guarantee that if you are unsatisfied with your purchase for any reason you can return it for an exchange or refund, by mail or at any of our Kent locations.

What is the Kent Price Guarantee?
The Kent Price Guarantee applies to products available in-store throughout Atlantic Canada. If you find a lower retail price anywhere in the community on an identical item that we stock, we’ll not only meet it… we’ll beat it by 10%! Unfortunately, we do not offer price matching for online orders. Please see our complete price guarantee policy here.

Have a question that’s not answered here? Contact us!

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