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Frequently Asked Questions

Placing an Order

How do I put a product in my shopping cart?
If you are browsing our site and see an item which you would like to purchase, simply click the “Add to Cart” button which appears to the right of the product. The item should then appear in your shopping cart.

How do I review the items in my shopping cart?
To review the items that you have already placed in your shopping cart, simply follow the “My Shopping Cart” link at the top of the page. This will take you to your cart where you can review items, change quantities and remove items if necessary.

How long will items stay in my shopping cart?
If you choose not to purchase right away, items that you place in your shopping cart while you are logged in to your account will remain there until you remove them. You must be signed in to use this option. Feel free to add items to your cart for future purchases, however, please note that adding an item to your cart does not guarantee that it will be in stock in the future.

How do I place an order?
Once you have finished adding items to your shopping cart you can then place your order by clicking on the Proceed to Checkout button. From there you will be given page by page steps to follow for adding billing/shipping addresses and payment information necessary for completing your purchase. You will be asked for a final confirmation once all of these steps have been followed so that you can review your purchase information before we begin to process your order.

How do I pay for my order?
We are able to accept Visa and MasterCard for online purchases. Your order will be charged to the credit card account you provide to us at the time your items are shipped from our warehouse.

How can I track my order?
Once your order leaves our warehouse we will send you an email with a Canada Post tracking number which you can use to follow the progress of your order at This tracking number and a link to the Canada Post website can also be found in your order history.

I made a mistake. Can I cancel my order?
If you have changed your mind and you wish to cancel your order then you can do so by contacting our online service desk at 1-877-445-3527. If you have multiple items under a single order number please keep in mind that a cancellation request will cancel all of the items in this order.

Please keep in mind that an order cancellation is not possible if your item has already been shipped. If this occurs simply wait for your order to arrive and then you can return it for a full refund (less shipping charges) as part of our Kent Customer Satisfaction Guarantee. Please note that we do not accept returns on certain items, including home plans and custom blind orders.

What if there is a backorder on an item that I have purchased?
We do our best to ensure the accuracy of the quantities and availability of products on our website. However, if an item that you have ordered is unavailable to ship for some reason, we will contact you directly to let you know if we will be restocking the item and to find out if you would like to wait for the order to be filled or if you would like to cancel your order.

Have a question that’s not answered here? Contact us!

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