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Placing an Order
How do I put a product in my shopping cart?
If you are browsing our site and see an item which you would like to purchase, simply
click the “Add to Cart” button which appears to the right of the product. The item should then
appear in your shopping cart.
How do I review the items in my shopping cart?
To review the items that you have already placed in your shopping cart, simply follow the
“My Shopping Cart” link at the top of the page. This will take you to your cart where you can
review items, change quantities and remove items if necessary.
How long will items stay in my shopping cart?
If you choose not to purchase right away, items that you place in your shopping cart will
remain there until you remove it. Feel free to add items to your cart for future purchases.
How do I place an order?
Once you have finished adding items to your shopping cart you can then place your order by
clicking on the Proceed to Checkout button. From there you will be given page by page steps to
follow for adding billing/shipping addresses and payment information necessary for completing
your purchase. You will be asked for a final confirmation once all of these steps have been
followed so that you can review your purchase information before we begin to process your
order.
How do I pay for my order?
We are able to accept Visa and MasterCard for online purchases. Your order will be charged
to the credit card account you provide to us at the time your items are shipped from our
warehouse.
How can I track my order?
Once your order leaves our warehouse we will send you an email with a Canada
Post tracking number which you can use to follow the progress of your order at canadapost.ca.
This tracking number and a link to the Canada Post website can also be found in your order
history.
I made a mistake. Can I cancel my order?
If you have changed your mind and you wish to cancel your order then you can do so by
contacting our online service desk at 1-877-455-3527. If you have multiple items under a single
order number please keep in mind that a cancellation request will cancel
all of the items in this order. If you wish to cancel a single item
from a multiple item order, simply call to cancel the original order and our Service Desk
Representative will be happy to create a new order for any items you may still want. As with
any new order your shipping, billing and credit card information will be required for this
order to be placed.
Please keep in mind that an order cancellation is not possible if your item has already been
shipped. If this occurs simply wait for your order to arrive and then you can return it for a
full refund (less shipping charges) as part of our Kent Customer Satisfaction Guarantee.
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