All orders come with the Kent Customer Satisfaction Guarantee. You can buy with complete
confidence knowing that if you are not satisfied with your order you can return it for an
exchange or refund, by mail or at any of our Kent locations.
For step-by step instructions on how to return online purchases by mail, call one of our
customer service representatives at 1-877-445-3527 or visit the customer service area of our website.
For all online orders: Your refund will be processed when the item being returned has been
received by Kent. If you are returning an item to one of our store locations please ensure that
the product is in its original packaging and is accompanied by the original receipt so that
your return process is quick and hassle-free.
Unopened products can be returned at any time up to 30 days from the original purchase date
with the original receipt. Thereafter a manager’s approval is required and the returning item
may be subject to restocking fee.
There will be a restock fee of 25% applied the return of all non-defective special order
Exterior trees, shrubs and perennials from our garden centres are guaranteed for 1 year and
interior plants are guaranteed for a period of 3 months. If you have any issues simply return
the plant to the store with your original receipt and we will exchange it for you.
Defective products can be returned to our store locations for replacement at any time during
the warranty period. Your original receipt is required for all warranty claims.
If you purchase an In Season item such as patio furniture or Christmas decorations, and the
price is reduced in your local store within 30 days of purchase, we will refund the difference
in store, with a valid receipt.
Any items over a $30 value being returned without a receipt will be held for 24 hours before
return payment can be issued.
Any refunds will be issued in the same form of payment as the original purchase. (ie credit
card purchases will be refunded back to the same credit card.)
Please note that we have a number of items and services which are non-refundable,
- Custom cut blinds.
- Shipping and handling charges. (However, we will be happy to refund shipping fees if return
of a product is necessary due to a defect or an error on our part.)
- Value of any coupons or promotions.
- Gift cards.