If you would like to return a product by mail, please complete the steps below for a quick,
hassle-free refund. It’s as easy as 1-2-3!
*Please note that any orders returned after 30 days must be returned to
one of our retail locations as you will need to present your credit card for the
1. Return Items in Their Original Packaging:
Products must be returned in their original packaging and in their original “new” condition.
If the item is defective or was damaged during shipping, please call Customer Service for
instructions on how to return defective/damaged items.
2. Include the Packing Slip & Reason for Return:
If you did not keep a copy of your packing slip, you can easily print a new one. Simply log
into your Kent.ca account from the My Account link located at the top right of the screen.
Select the order which contains the item(s) you wish to return and print a copy of the
If you do not have a Kent.ca account, then please include a printed copy of your shipping
confirmation email from the original order or contact Customer Service for assistance.
Complete the reason
for return form here
3. Pack and Ship Your Return:
We recommend returning your purchase in the box it was originally shipped in. If you
purchased more than one item and you are not returning all of them, feel free to choose a more
appropriately-sized box for the item(s).
If you use the original box, please remove any existing labels and barcodes, or black them
out with a marker.
Please repack the item carefully, including any packing material.
If Kent has provided you with a Canada Post return label by email, print and attach your new
shipping label to the box. If you do not have access to a printer, contact Customer Service for
Take the box to the nearest postal outlet for return to:
Online Return - Kent Building Supplies
Wheeler Park Power Centre
55 Trinity Drive,
Once we have received your return, the refund will be applied to your credit card and you
will receive an email confirmation that your return has been processed.